Terms and Conditions

Should you encounter any errors please inform us by email here.

Cancellation, Returns & Refunds policies

Any items damaged in transit, should be reported to us within 24 hours of delivery.

If the items are visibly damaged on receipt, please sign the couriers delivery note accordingly.

Items should be returned in their original packaging complete with all accessories and documentation. Once received back into us, we will issue a replacement or full refund to you via your original payment method.

Unfortunately we cannot offer returns on opened software and used Inkjet Cartridges and toners.

If you change your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you must inform us of this decision within 10 working days. The item must be unopened, must have not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to return the goods, at your own expense. Once the item is received, we'll issue a full refund for the product to your original payment method.

Warranty and Liability

We will not be liable for any damaged goods or injuries resulting from use of any products. We do not provide warranties on any merchandise. Any warranty or promises made by the manufacturers are solely their liability.

In no event shall we be liable for any special, incidental, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the information made available on this web site.

Pricing Policy, Shipping and Handling

· We believe all prices are correct at time of publishing E and OE

· VAT is charged at 20 Percent on all goods and services including any delivery charges supplied in the UK

· All prices are in Pounds Sterling

· All goods will remain our property until full payment is received

· We only ship goods to UK mainland addresses.

· Prices are subject to change without notice.

· Specifications are subject to change without notice, and may differ slightly from the specifications you see on screen. If you are unsure about a specification, please email us to confirm before ordering.

Any errors on the online invoice will be corrected in the final invoice and you will be notified of the changes

These terms and conditions do not affect your statutory rights.

Images

Images of goods on our website are for illustration purposes only and may differ slightly from the actual goods.

Law

These terms and conditions and the sales contract are subject to English law.

Waste electrical and electronic equipment (WEEE)

Micro Plus Computers Limited complies fully with the UK Waste Electrical and Electronic Equipment (WEEE) Regulations 2006 and is registered through Gambica B2B Compliance (7150315) – Micro Plus Computers Producer Registration Number WEE/BB0116XV

Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Privacy Policy

Micro Plus Computers Privacy Policy

This privacy policy sets out how Micro Plus Computers uses and protects any information that you give Micro Plus Computers when you use this website.

Micro Plus Computers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Micro Plus Computers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2011.

What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@micro-plus.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Micro Plus Computers, Unit 8 Trade Stop, Oswestry, Shropshire SY10 8NU

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Delivery  Policy

Order online for fast delivery anywhere within the UK.  We only deliver within the UK.

We cannot be held responsible for late deliveries, or any costs involved in a delivery not arriving on time - although we always do our upmost to ensure your delivery is on time.

How to order Online

Choose your product by either category, brand or product number if you know it.

Click and add it to your order.

Complete the order form with your credit card and delivery details, or if you are already a credit account customer, you may order using your account.

The stock levels shown on our website are a direct feed from our suppliers' warehouses.  Occasionally there may be an error with stock levels and we will inform you immediately if this affects your order.

In Store Ordering

If you need more advice or do not want to order online then visit any of our shops and our staff will help you to choose the right product.  

We may already have it in stock to take away immediately and if not you can order in-store for collection, usually next day.