Just a quick email to pass on my thanks to your staff. My wife and I have been having dealings with Micro-plus for some years now (I have bought a lap top) and recently we have had more than normal dealings. We have bought various this to upgrade our computers and we have found that without fail your staff have been courteous and helpful, going out of their way to make sure everything has worked properly. Only this morning Ben spend some time on the phone with me helping me to get an external hard drive working. All of this has brought us back from always shopping for things at PC World and we are now using you as our first port of call. Please can you pass on our thanks to your staff, particularly Ben and Steve, best regards and keep up the good work.